Managed Services & Support

If limited resources and increasing support costs are impacting your business, Intercept's Managed Services and Support could be exactly what you’re looking for. Intercept can take responsibility for any or all of the IT functions within your organisation, whenever you like – and at a cost you can afford. In addition, our wide variety of Support options, including our Multi-Vendor Support Contracts, can free up your internal resources to focus on developing your IT service, rather than on day to day "firefighting" activities.

Intercept's highly-skilled IT specialists can be called on as and when you need them. You can also schedule future consultancy hours, to maximise available budget and plan for the coming year.

So whether you’re looking for someone to assist with your day-to-day requirements – such as software patch updates, hot-fixes, virus protection or security issues – or to assist with planning new technological developments, Intercept has the expertise to help you.

Core support packages

• Initial Support, delivered between 09:00 and 17:30, Monday - Friday (excluding English Public Holidays), featuring a 3 hour response time
• Advanced Support, delivered between 08:00 and 18:00, Monday - Friday (excluding English Public Holidays) featuring a 2 hour response time, and a standard SLA report per quarter
• Ultimate Support, delivered 24 x 7, with added features such as a standard SLA report per month and a quarterly technical bulletin
• Tailored Support, which enables our customers to choose the additional services they require – such as pro-active monitoring, built-in consultancy days, and remote administration 
• Multi-Vendor Support, consolidating multiple support contracts from different Vendors into a single point of contact, reducing costs and improving response times

To find out more about Managed Services from Intercept and how they can benefit your organisation, contact us directly on 020 7743 0100